> ## Documentation Index
> Fetch the complete documentation index at: https://help.edzo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Seeking feedback

Customer feedback is one of the most valuable inputs we have. It tells us what's working, what's confusing, and what people wish existed. We actively seek it out.

## How we gather feedback

* **Support conversations**: every support interaction is a chance to learn something. We read between the lines and note recurring themes.
* **In-product feedback**: making it easy for users to share thoughts without leaving Edzo.
* **Teacher conversations**: talking to teachers directly about their experience, their classroom needs, and what would make their day easier.
* **Usage data**: understanding how features are used (and which ones aren't) to guide priorities.

## What we do with feedback

Feedback only matters if it goes somewhere. We:

* Log recurring themes and requests
* Share insights across the team regularly
* Use feedback to inform product decisions
* Close the loop with customers when their feedback leads to changes

## Asking good questions

When seeking feedback, we ask questions that lead to useful answers:

* "What were you trying to do?" (rather than "Do you like this feature?")
* "What was confusing?" (rather than "Was it easy to use?")
* "What would you change?" (rather than "Is there anything else?")

Open-ended questions reveal more than yes/no surveys.

## Saying thank you

When someone takes the time to share feedback, we acknowledge it genuinely. A quick, personal response goes a long way. People who feel heard are more likely to share again.