> ## Documentation Index
> Fetch the complete documentation index at: https://help.edzo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing your subscription

> Learn how to view, upgrade, downgrade, cancel, or resume your Edzo subscription.

Your subscription controls what features and capacity you have access to in your learning space. This guide explains how to manage your subscription so you can focus on what matters most, supporting your learners.

<note>
  Looking for plan details or pricing? See [Plans and pricing](/support/billing-and-subscriptions/plans-and-pricing).
</note>

***

## Viewing your current plan

To see your current subscription details:

1. Open your learning space
2. Go to **Settings** → **Billing**
3. Your current plan is displayed at the top of the page

You'll see:

* Your **plan name** (Free, Family, Classroom, or School)
* Your **billing period** (monthly or yearly)
* Your **next payment date** and estimated renewal amount
* A breakdown of what's included in your plan

<note>
  If you're on the Free plan, you won't have a billing period or renewal date, you can use Edzo at no cost within the free plan limits.
</note>

***

## Upgrading your plan

Upgrading gives you access to more learners, members, resources, and storage. You can upgrade at any time.

<Steps>
  <Step title="Go to Billing settings">
    Navigate to **Settings** → **Billing** in your learning space.
  </Step>

  <Step title="Click Upgrade or Change plan">
    If you're on the Free plan, click **Upgrade**. Otherwise, click **Change plan**.
  </Step>

  <Step title="Select your new plan">
    Choose from:

    * **Family**: Ideal for parents with up to 5 learners
    * **Classroom**: Designed for teachers with up to 35 learners
    * **School**: For schools with 100+ learners and multiple members
  </Step>

  <Step title="Choose your billing period">
    Select **Monthly** or **Yearly** billing. Yearly plans offer savings compared to paying monthly.
  </Step>

  <Step title="Complete checkout">
    You'll be taken to a secure checkout page to enter your payment details. Once complete, your upgrade takes effect immediately.
  </Step>
</Steps>

<note>
  When you upgrade, you'll be charged a prorated amount based on the time remaining in your current billing period.
</note>

***

## Downgrading your plan

If you need fewer features or capacity, you can downgrade to a lower plan.

<Steps>
  <Step title="Go to Billing settings">
    Navigate to **Settings** → **Billing** in your learning space.
  </Step>

  <Step title="Click Change plan">
    Select the plan you'd like to downgrade to.
  </Step>

  <Step title="Confirm the change">
    Review the changes and confirm. Your downgrade will be scheduled to take effect at the end of your current billing period.
  </Step>
</Steps>

<warning>
  Before downgrading, check your current usage. If you're using more learners, members, resources, or storage than the new plan allows, you may need to reduce your usage first.
</warning>

**What happens when you downgrade:**

* Your current plan continues until the end of your billing period
* The new plan takes effect when your current period ends
* You won't be charged again until your new plan renews
* A **pending plan change** banner will appear on your Billing page

***

## Changing your billing period

You can switch between monthly and yearly billing at any time.

1. Go to **Settings** → **Billing**
2. Click **Change plan**
3. Select your current plan but choose a different billing period
4. Confirm the change

**Switching to yearly billing** saves money over paying monthly and takes effect immediately.

**Switching to monthly billing** takes effect at the end of your current yearly period.

***

## Understanding your usage

Your Billing page shows a **Usage Summary** with four categories:

| Category          | What it means                                                  |
| ----------------- | -------------------------------------------------------------- |
| **Plus Learners** | Learners with full access to activities and progress tracking  |
| **Plus Members**  | Adults (teachers, parents) who can create and manage resources |
| **Resources**     | The number of learning activities in your space                |
| **Storage**       | Space used by uploaded images, videos, and files               |

For each category, you'll see:

* **Used**: How much you're currently using
* **Available**: How much capacity you have left
* **∞ (infinity)**: Unlimited on your plan

### What happens when you reach a limit?

If you reach a limit on a paid plan, you may be able to add more capacity for an additional charge (called an **overage**). The cost per additional learner or member is shown on your Billing page.

On the Free plan, you'll need to upgrade to add more learners, members, or resources.

<tip>
  See [Plans and pricing](/support/billing-and-subscriptions/plans-and-pricing) for details on what's included in each plan and overage pricing.
</tip>

***

## Canceling your subscription

If you need to cancel your paid subscription:

<Steps>
  <Step title="Go to Billing settings">
    Navigate to **Settings** → **Billing** in your learning space.
  </Step>

  <Step title="Click Change plan">
    Open the plan selection modal.
  </Step>

  <Step title="Select the Free plan">
    Choose the Free plan to cancel your paid subscription.
  </Step>

  <Step title="Provide feedback (optional)">
    Let us know why you're canceling, your feedback helps us improve Edzo.
  </Step>

  <Step title="Confirm cancellation">
    Click **Confirm cancellation** to complete the process.
  </Step>
</Steps>

**What happens when you cancel:**

* Your paid plan continues until the end of your current billing period
* You won't be charged again
* Your learning space will move to the Free plan when your period ends
* A **Canceled** badge will appear on your subscription card
* Your resources and learners remain in your space, but you may need to reduce usage to fit Free plan limits

<note>
  Canceling does not trigger a refund for your current billing period. See our [Refunds](/support/billing-and-subscriptions/refunds) policy for more information.
</note>

***

## Resuming a canceled subscription

Changed your mind? You can resume your subscription at any time before it ends.

1. Go to **Settings** → **Billing**
2. Click **Resume** on your subscription card
3. Your subscription will continue as normal, and you'll be charged at the next renewal date

<note>
  You can only resume a subscription before your current billing period ends. Once your plan has moved to Free, you'll need to upgrade again.
</note>

***

## Who can manage billing?

Only members with **billing permissions** can view and manage subscription settings. Typically, this is the learning space owner or administrator.

If you don't see the Billing option in Settings, ask your learning space owner to grant you billing permissions or make changes on your behalf.

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="When does my plan change take effect?">
    **Upgrades** take effect immediately. **Downgrades** and **cancellations** take effect at the end of your current billing period, so you keep your current plan until then.
  </Accordion>

  <Accordion title="Will I lose my resources if I downgrade or cancel?">
    Your resources remain in your learning space. However, if your usage exceeds the limits of your new plan, some features may be restricted until you reduce usage or upgrade again.
  </Accordion>

  <Accordion title="Can I get a refund if I cancel?">
    Canceling stops future charges but doesn't trigger a refund for your current period. See our [Refunds](/support/billing-and-subscriptions/refunds) policy for details.
  </Accordion>

  <Accordion title="How do I update my payment method?">
    See [Payments and invoices](/support/billing-and-subscriptions/payments-and-invoices) for instructions on managing payment methods.
  </Accordion>

  <Accordion title="Where can I find my invoices?">
    Invoices are available on your Billing page. See [Payments and invoices](/support/billing-and-subscriptions/payments-and-invoices) for details.
  </Accordion>
</AccordionGroup>

***

## Related guides

<Columns cols={3}>
  <Card title="Plans and pricing" href="/support/billing-and-subscriptions/plans-and-pricing" icon="tags">
    Compare plans and see what's included.
  </Card>

  <Card title="Payments and invoices" href="/support/billing-and-subscriptions/payments-and-invoices" icon="credit-card">
    Manage payment methods and download invoices.
  </Card>

  <Card title="Refunds" href="/support/billing-and-subscriptions/refunds" icon="rotate-left">
    Understand our refund policy.
  </Card>
</Columns>

***

## Need help?

If you have questions about your subscription or encounter any issues, [contact Edzo Support](/support/getting-help/contact-us) and we'll help you out.