> ## Documentation Index
> Fetch the complete documentation index at: https://help.edzo.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Payments and invoices
> Learn how to manage your payment methods, view invoices, and handle billing questions.
Edzo uses Stripe for secure payment processing. This guide covers everything you need to know about managing payments, viewing invoices, and keeping your billing information up to date.
***
## Payment methods
### Accepted payment methods
Edzo accepts the following payment methods:
* **Credit cards**: Visa, Mastercard, American Express, and other major cards
* **Debit cards**: Most debit cards with Visa or Mastercard branding
* **Digital wallets**: Apple Pay, Google Pay (where available)
Payment method availability may vary by region. Stripe will show you the options available in your country during checkout.
### Adding a payment method
When you upgrade to a paid plan, you'll be prompted to enter your payment details during checkout. Your card is securely stored for future renewals.
To add or update a payment method after subscribing:
1. Go to **Settings** → **Billing** in your learning space
2. Click **Manage payment methods**
3. You'll be taken to the secure billing portal
4. Add your new payment method
5. Set it as the default if you want it used for future charges
### Updating your payment method
If your card expires or you need to use a different card:
1. Go to **Settings** → **Billing**
2. Click **Manage payment methods**
3. Add your new card
4. Remove the old card (optional)
5. Set the new card as your default payment method
If your payment method fails at renewal time, we'll notify you by email. Update your payment details promptly to avoid service interruption.
### Removing a payment method
To remove a saved payment method:
1. Go to **Settings** → **Billing**
2. Click **Manage payment methods**
3. Select the card you want to remove
4. Click **Remove**
You must have at least one valid payment method on file while you have an active paid subscription.
***
## Viewing your payment details
Your current payment method is displayed on the Billing page:
1. Go to **Settings** → **Billing**
2. Under **Payment Details**, you'll see:
* The card type (Visa, Mastercard, etc.)
* The last 4 digits of your card
* The expiration date
If no payment method is on file, you'll see a prompt to add one.
***
## Invoices
### Viewing recent invoices
Your recent invoices are displayed at the bottom of the Billing page. For each invoice, you can see:
* **Amount**: The total charged
* **Date**: When the charge occurred
* **Status**: Whether the invoice is paid, open, or has another status
* **Invoice number**: A unique reference for your records
### Invoice statuses
| Status | What it means |
| ----------------- | ------------------------------ |
| **Paid** | Payment was successful |
| **Open** | Payment is pending or due |
| **Draft** | Invoice is being prepared |
| **Void** | Invoice was canceled |
| **Uncollectible** | Payment could not be collected |
### Downloading invoices
To download a PDF copy of any invoice:
1. Go to **Settings** → **Billing**
2. Find the invoice in the **Recent Invoices** section
3. Click **Download** next to the invoice
PDF invoices include all the details you need for:
* Personal record-keeping
* Expense reimbursement
* Tax purposes
* School or organization accounting
### Viewing all invoices
To see your complete invoice history:
1. Go to **Settings** → **Billing**
2. Click **View all invoices**
3. You'll be taken to the billing portal with your full invoice history
***
## Understanding your charges
### What you're charged for
Your invoice may include:
* **Base plan fee**: The cost of your selected plan (Family, Classroom, or School)
* **Additional learners**: If you exceed your plan's included learners
* **Additional members**: If you exceed your plan's included members
### Breakdown example
A typical invoice breakdown might look like:
| Item | Quantity | Unit price | Total |
| ------------------------ | -------- | ---------- | ------------ |
| Classroom Plan (yearly) | 1 | \$99.00 | \$99.00 |
| Additional Plus Learners | 5 | \$10.00 | \$50.00 |
| **Total** | | | **\$149.00** |
### Prorated charges
When you upgrade mid-billing period, you'll be charged a **prorated amount**: only paying for the remaining time in your current period at the new plan rate.
For example, if you upgrade halfway through your billing period, you'll pay approximately half the price difference between your old and new plans.
***
## Billing portal
The billing portal is a secure area where you can manage all aspects of your billing. Access it by clicking **Manage payment methods** or **View all invoices** on your Billing page.
In the billing portal, you can:
* View and download all invoices
* Add, update, or remove payment methods
* Update your billing email address
* View your subscription details
The billing portal is hosted by Stripe and uses bank-level security to protect your information.
***
## Payment security
### How we protect your payments
* **Stripe processing**: All payments are processed by Stripe, a PCI-compliant payment processor
* **No card storage**: Your full card details are never stored on Edzo's servers
* **Encrypted transactions**: All payment data is encrypted in transit and at rest
* **Secure authentication**: 3D Secure authentication is used where required
### Safe checkout
When you see the Stripe checkout page, you can be confident your payment is secure. Look for:
* The padlock icon in your browser's address bar
* The Stripe branding on the checkout form
* Your card details going directly to Stripe, not Edzo
***
## When payments are taken
### Subscription renewals
Your subscription automatically renews at the end of each billing period:
* **Monthly plans** renew every month on the same date you subscribed
* **Yearly plans** renew once per year on your subscription anniversary
You'll receive an email reminder before each renewal.
### Immediate charges
You'll be charged immediately when you:
* Subscribe to a paid plan for the first time
* Upgrade to a higher plan
* Add capacity that results in overage charges
### End-of-period charges
Overage charges for additional learners or members are calculated and charged at the end of each billing period based on your usage.
***
## Failed payments
### What happens if a payment fails
If your payment fails (expired card, insufficient funds, etc.):
1. You'll receive an email notification
2. Stripe will retry the payment a few times over several days
3. If payment continues to fail, your subscription may be paused or canceled
### Resolving failed payments
To fix a failed payment:
1. Go to **Settings** → **Billing**
2. Click **Manage payment methods**
3. Update your payment method with valid details
4. The system will automatically retry the charge
Keep your payment method up to date to avoid interruptions. We recommend updating your card before it expires.
***
## Frequently asked questions
You're charged immediately when subscribing or upgrading. Renewals occur automatically at the end of each billing period.
Yes! Download any invoice from your Billing page. Invoices serve as your receipt and include all transaction details.
Click **Manage payment methods** to access the billing portal, where you can update your billing email address.
Update your payment method in the billing portal. The system will automatically retry the charge once your details are updated.
For most subscriptions, we accept card payments only. Schools or organizations requiring alternative payment methods should [contact us](/support/getting-help/contact-us) to discuss options.
Yes, you'll receive an email reminder before your subscription renews.
***
## Need help with billing?
If you have questions about a charge, need a copy of an invoice, or are experiencing payment issues:
* Review your invoices in **Settings** → **Billing**
* [Contact Edzo Support](/support/getting-help/contact-us) for billing assistance