> ## Documentation Index > Fetch the complete documentation index at: https://help.edzo.com/llms.txt > Use this file to discover all available pages before exploring further. # Refunds > Understand Edzo's refund policy and how to request a refund if needed. We want you to be happy with Edzo. If things don't work out, this page explains when refunds are available and how to request one. *** ## Our refund policy ### General policy Edzo subscriptions are **non-refundable** for partial billing periods. This means: * If you cancel mid-month or mid-year, you won't receive a refund for the remaining time * Your access continues until the end of your current billing period * You won't be charged again after cancellation ### When we may offer refunds We consider refunds on a case-by-case basis in situations such as: * **Accidental duplicate charges**: If you were charged twice by mistake * **Technical issues**: If a significant technical problem prevented you from using Edzo * **Billing errors**: If you were charged incorrectly * **Recent subscription**: If you subscribed very recently and haven't used the service Refund requests are reviewed individually. We aim to be fair and reasonable in all situations. *** ## How refunds work ### What happens when a refund is approved If your refund request is approved: 1. The refund is processed back to your original payment method 2. It typically takes **5–10 business days** for the refund to appear 3. You'll receive an email confirmation ### Refund timeline | Stage | Timeframe | | ----------------- | ------------------ | | Request review | 1–3 business days | | Refund processing | 1–2 business days | | Funds appearing | 5–10 business days | The total time depends on your bank or card issuer. *** ## Requesting a refund ### How to request a refund To request a refund: 1. [Contact Edzo Support](/support/getting-help/contact-us) 2. Include: * Your account email address * The learning space name * The reason for your refund request * The date and amount of the charge (if known) 3. We'll review your request and respond within a few business days ### What to include in your request To help us process your request quickly, please provide: * **Account details**: The email address associated with your Edzo account * **Charge information**: The date and amount you're requesting a refund for * **Reason**: A brief explanation of why you're requesting a refund * **Invoice number**: If you have it (found on your invoice or billing page) *** ## Situations and outcomes ### Canceling your subscription When you cancel: * **No refund** for the remaining time in your billing period * **Access continues** until your period ends * **No future charges**: you won't be billed again This applies to both monthly and yearly subscriptions. ### Downgrading your plan When you downgrade: * **No refund** for the price difference * Your current plan continues until the end of the billing period * The lower plan takes effect at renewal ### Upgrading your plan When you upgrade: * You pay a **prorated amount** for the remainder of your billing period * This is a charge, not a refund scenario ### Accidental purchases If you subscribed by accident: * Contact us **as soon as possible** * If you haven't used the service, we'll likely approve a refund * The sooner you contact us, the better *** ## Chargebacks and disputes ### Before filing a dispute If you see a charge you don't recognize or believe is incorrect, please [contact us](/support/getting-help/contact-us) **before** filing a dispute with your bank or card issuer. We can often resolve issues faster than the dispute process, and it helps us understand what went wrong. ### What happens with a chargeback If you file a chargeback (dispute) with your bank: * Your access to Edzo may be suspended * We'll provide documentation to your bank * The process can take 30–90 days to resolve Filing a chargeback for a valid charge may result in your account being permanently suspended. Please contact us first so we can help. *** ## Special situations ### School and organization billing If your school or organization paid for your subscription: * Refunds are processed to the original payer * Contact your school administrator or [reach out to us](/support/getting-help/contact-us) for assistance ### Free trial conversions If you had a free trial that converted to a paid subscription: * Contact us immediately if you didn't intend to subscribe * We'll review and may offer a refund if you didn't use the service after conversion ### Annual plan refunds For yearly subscriptions: * Refunds are generally not available after the first 14 days * If you have exceptional circumstances, contact us to discuss *** ## Frequently asked questions Canceling your subscription stops future charges but doesn't trigger a refund for your current billing period. You'll keep access until your period ends. Once approved, refunds typically appear within 5–10 business days, depending on your bank. Contact us immediately with details of both charges. Duplicate charges are always refunded. We don't typically offer partial refunds, but we review each situation individually. Contact us to discuss your circumstances. If you contact us within a few days and haven't used the service, we'll usually approve a refund. The sooner you reach out, the better. Refunds are processed to the original payment method. Contact your school administrator or reach out to us for help. *** ## Contact us about refunds If you believe you're entitled to a refund or have questions about our policy: Send us a message and we'll get back to you within 1–3 business days. We're committed to treating every request fairly. If you're unhappy, we want to know, and we'll do our best to make it right.