> ## Documentation Index
> Fetch the complete documentation index at: https://help.edzo.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

> Answers to common questions about Edzo.

## Getting started

<AccordionGroup>
  <Accordion title="What is Edzo?">
    Edzo is a learning platform designed for teachers, parents, and schools. It provides interactive learning activities, progress tracking, and tools for creating and sharing educational resources for learners aged 5 to 12.
  </Accordion>

  <Accordion title="Who is Edzo for?">
    Edzo is built for three audiences: **teachers** looking for classroom resources and progress tracking, **parents** who want to support learning at home, and **schools** that need a platform across multiple classrooms and year levels.
  </Accordion>

  <Accordion title="How do I sign up?">
    Visit [edzo.com](https://www.edzo.com) and create an account using your email address, or sign in with Google. Once signed up, you can create a learning space and start exploring.
  </Accordion>

  <Accordion title="Is Edzo free?">
    Edzo offers a free plan that lets you explore the platform, access resources, and add learners. Paid plans unlock additional features like more resources, extra storage, and AI credits. See [Plans and pricing](/support/billing-and-subscriptions/plans-and-pricing) for details.
  </Accordion>

  <Accordion title="What ages is Edzo designed for?">
    Edzo is designed for learners aged 5 to 12, covering Foundation through Year 6 (or equivalent grade levels internationally).
  </Accordion>
</AccordionGroup>

## Using Edzo

<AccordionGroup>
  <Accordion title="What is a learning space?">
    A learning space is a private environment where you organize learners, assign activities, and track progress. Teachers typically create a classroom space, parents create a family space, and schools can set up spaces for the whole school. Learn more in [Learning spaces](/guides/using-edzo/learning-spaces).
  </Accordion>

  <Accordion title="What types of resources can I find on Edzo?">
    Edzo offers several resource types including Activities, Tutorials, Journeys, Quizzes, Slides, Videos, Themes, Tutors, and Wordlists. You can explore ready-made resources created by other teachers, or create your own.
  </Accordion>

  <Accordion title="What does 'remix' mean?">
    Remixing lets you take any shared resource and make your own copy that you can customize. Change questions, adjust difficulty, add your own touches, then use it with your learners. The original stays unchanged.
  </Accordion>

  <Accordion title="Can I use Edzo on a tablet or phone?">
    Edzo works in modern web browsers on desktops, laptops, and tablets. For the best experience creating resources, we recommend using a desktop or laptop. Learners can complete activities on tablets.
  </Accordion>

  <Accordion title="How do I assign work to my learners?">
    From any resource, you can create an assignment and choose which learners or groups should complete it. You can set due dates and track completion from the Progress section. See [Assignments](/guides/using-edzo/assignments) for a full guide.
  </Accordion>
</AccordionGroup>

## Account and billing

<AccordionGroup>
  <Accordion title="How do I change my email address?">
    Go to **Settings** then **Security** to update your email address. You'll need to verify the new address before the change takes effect. See [Account security](/guides/managing-your-account/account-security).
  </Accordion>

  <Accordion title="How do I reset my password?">
    From the sign-in page, select "Forgot password" to receive a reset link by email. If you're already signed in, you can request a password reset from **Settings** then **Security**.
  </Accordion>

  <Accordion title="Can I cancel my subscription?">
    Yes. You can cancel your subscription at any time from **Settings** then **Plan & Billing**. Your access continues until the end of your current billing period. See [Managing your subscription](/support/billing-and-subscriptions/managing-your-subscription).
  </Accordion>

  <Accordion title="What happens when my free plan limits are reached?">
    On the free plan, you can create up to 10 resources and use 1 GB of storage. If you reach these limits, you can upgrade to a paid plan for more capacity.
  </Accordion>
</AccordionGroup>

## Privacy and safety

<AccordionGroup>
  <Accordion title="Is my child's data safe?">
    Yes. Edzo is designed with children's safety as a priority. Learner accounts are managed by adults (teachers or parents), and we don't share personal data with third parties for advertising. See [Privacy and data](/support/privacy-safety-trust/privacy-and-data).
  </Accordion>

  <Accordion title="Can learners interact with other users?">
    Learner accounts are contained within their learning space. They can only access resources and assignments shared by their teacher or parent. Edzo does not include public social features for learners.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="I can't sign in to my account">
    Try resetting your password from the sign-in page. If you signed up with Google, make sure you're using the same Google account. If you're still having trouble, [contact us](/support/getting-help/contact-us).
  </Accordion>

  <Accordion title="A page isn't loading or looks broken">
    Try refreshing the page or clearing your browser cache. Edzo works best in up-to-date versions of Chrome, Safari, Firefox, or Edge. If the issue persists, [let us know](/support/getting-help/contact-us).
  </Accordion>

  <Accordion title="I accidentally deleted something">
    If you've deleted a resource or learning space, contact us as soon as possible. We may be able to help recover it depending on the situation.
  </Accordion>
</AccordionGroup>