> ## Documentation Index > Fetch the complete documentation index at: https://help.edzo.com/llms.txt > Use this file to discover all available pages before exploring further. # Common issues > Solutions to common problems you might encounter when using Edzo. ## Sign-in problems ### I can't sign in to my account * **Forgot your password?** Use the "Forgot password" link on the sign-in page to receive a reset email. * **Signed up with Google?** Make sure you're clicking "Sign in with Google" and using the same Google account you registered with. * **Email code not arriving?** Check your spam or junk folder. The code expires after a few minutes, so request a new one if needed. * **Account locked?** After multiple failed attempts, your account may be temporarily locked. Wait a few minutes and try again. If none of these help, [contact us](/support/getting-help/contact-us) with the email address you used to sign up. *** ### I'm signed in but see a blank or error page 1. Try refreshing the page (Ctrl+R or Cmd+R) 2. Clear your browser cache and cookies for edzo.com 3. Try a different browser (Chrome, Safari, Firefox, or Edge) 4. Check [Service status](/support/known-issues/status) for any ongoing issues *** ## Content and resources ### My resource won't save * Make sure you have an active internet connection * Check that you haven't exceeded your plan's resource limit (free plan: 10 resources) * Try refreshing the page and making your changes again * If the problem continues, try using a different browser ### I can't find a resource I created * Check **Your Resources** in the left sidebar to see all resources you've created * Use the search feature to find it by name * If you recently remixed a resource, it will appear in Your Resources as a separate copy ### Images or media aren't loading * Check your internet connection * Make sure the file you uploaded is a supported format (JPG, PNG, GIF for images) * Large files may take longer to load on slower connections * If you've reached your storage limit, you may need to remove some files or upgrade your plan *** ## Learners and assignments ### My learner can't access their assignment * Confirm the learner has been added to your learning space * Check that the assignment has been published (draft assignments aren't visible to learners) * Make sure the learner is signed in to the correct account * If the learner is using a shared device, ensure they're signed in with their own credentials ### Progress isn't showing for a learner * Progress updates when a learner submits their work. If they're still working, results won't appear yet. * Try refreshing the Progress page * Check that the learner completed the assigned version of the resource (not a different copy) *** ## Billing and subscriptions ### I was charged but my plan didn't upgrade * Plan changes can take a few minutes to process. Try signing out and back in. * Check your email for a payment confirmation from Edzo * If your plan still shows as Free after 15 minutes, [contact us](/support/getting-help/contact-us) with your payment confirmation ### I can't update my payment method * Go to **Settings**, then **Plan & Billing** to manage your payment details * Make sure your card hasn't expired * If you continue to have trouble, [contact us](/support/getting-help/contact-us) *** ## Browser and device issues ### Edzo looks different or doesn't work properly Edzo works best on the latest versions of: * Google Chrome * Safari * Mozilla Firefox * Microsoft Edge If you're using an older browser, some features may not work as expected. Update your browser to the latest version. ### Edzo is slow * Check your internet connection speed * Close other browser tabs to free up memory * Clear your browser cache * If Edzo is consistently slow, check [Service status](/support/known-issues/status) for any performance issues *** ## Still stuck? If you can't find a solution here, [contact Edzo Support](/support/getting-help/contact-us) and we'll help you out.