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Sign-in problems

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I can’t sign in to my account

  • Forgot your password? Use the “Forgot password” link on the sign-in page to receive a reset email.
  • Signed up with Google? Make sure you’re clicking “Sign in with Google” and using the same Google account you registered with.
  • Email code not arriving? Check your spam or junk folder. The code expires after a few minutes, so request a new one if needed.
  • Account locked? After multiple failed attempts, your account may be temporarily locked. Wait a few minutes and try again.
If none of these help, contact us with the email address you used to sign up.

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I’m signed in but see a blank or error page

  1. Try refreshing the page (Ctrl+R or Cmd+R)
  2. Clear your browser cache and cookies for edzo.com
  3. Try a different browser (Chrome, Safari, Firefox, or Edge)
  4. Check Service status for any ongoing issues

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Content and resources

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My resource won’t save

  • Make sure you have an active internet connection
  • Check that you haven’t exceeded your plan’s resource limit (free plan: 10 resources)
  • Try refreshing the page and making your changes again
  • If the problem continues, try using a different browser

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I can’t find a resource I created

  • Check Your Resources in the left sidebar to see all resources you’ve created
  • Use the search feature to find it by name
  • If you recently remixed a resource, it will appear in Your Resources as a separate copy

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Images or media aren’t loading

  • Check your internet connection
  • Make sure the file you uploaded is a supported format (JPG, PNG, GIF for images)
  • Large files may take longer to load on slower connections
  • If you’ve reached your storage limit, you may need to remove some files or upgrade your plan

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Learners and assignments

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My learner can’t access their assignment

  • Confirm the learner has been added to your learning space
  • Check that the assignment has been published (draft assignments aren’t visible to learners)
  • Make sure the learner is signed in to the correct account
  • If the learner is using a shared device, ensure they’re signed in with their own credentials

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Progress isn’t showing for a learner

  • Progress updates when a learner submits their work. If they’re still working, results won’t appear yet.
  • Try refreshing the Progress page
  • Check that the learner completed the assigned version of the resource (not a different copy)

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Billing and subscriptions

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I was charged but my plan didn’t upgrade

  • Plan changes can take a few minutes to process. Try signing out and back in.
  • Check your email for a payment confirmation from Edzo
  • If your plan still shows as Free after 15 minutes, contact us with your payment confirmation

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I can’t update my payment method

  • Go to Settings, then Plan & Billing to manage your payment details
  • Make sure your card hasn’t expired
  • If you continue to have trouble, contact us

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Browser and device issues

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Edzo looks different or doesn’t work properly

Edzo works best on the latest versions of:
  • Google Chrome
  • Safari
  • Mozilla Firefox
  • Microsoft Edge
If you’re using an older browser, some features may not work as expected. Update your browser to the latest version.

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Edzo is slow

  • Check your internet connection speed
  • Close other browser tabs to free up memory
  • Clear your browser cache
  • If Edzo is consistently slow, check Service status for any performance issues

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Still stuck?

If you can’t find a solution here, contact Edzo Support and we’ll help you out.